Terms of Service

RuffTug Co.  |  RuffTug.com

Last updated: August 2026

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1. Agreement to These Terms

These Terms of Service ("Terms") are a binding agreement between you and Cute Dose Media LLC, doing business as RuffTug Co. ("RuffTug," "we," "us," or "our"), governing your access to and use of RuffTug.com, any related sites or mobile experiences, and any purchase you make from us (together, the "Services").

By accessing the Services, creating an account, or placing an order, you agree to these Terms. If you do not agree, do not use the Services.

These Terms incorporate by reference our Shipping & Returns Policy and our Privacy Policy. Where these Terms and the Shipping & Returns Policy conflict on a shipping or returns matter, the Shipping & Returns Policy controls.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction if higher, to create an account or place an order. By using the Services you represent that you meet this requirement and that you have the legal capacity to enter into this agreement.

The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that we have collected such information, we will delete it.

3. Accounts

You may browse the Services without an account, but certain features require registration. When you create an account you agree to provide accurate, current, and complete information and to keep it updated.

You are responsible for safeguarding your password and for all activity that occurs under your account, whether or not you authorized it. Notify us immediately at support@rufftug.com if you suspect unauthorized access.

We may suspend or terminate an account at any time, with or without notice, if we reasonably believe it has been used in violation of these Terms, to commit fraud, or in a manner that harms us or other customers. You may close your account at any time by emailing support@rufftug.com.

4. Products, Descriptions, and Availability

Our apparel and accessories are made to order. We work to describe our products accurately, but we do not warrant that product descriptions, dimensions, materials, or other content are error-free or complete.

Colors as displayed on your screen may differ from the finished product. Screen calibration, display technology, and dye-lot variation across fabric batches all affect appearance. Minor variation in color, print placement, and measurement is inherent to made-to-order manufacturing and is not a defect.

All products are offered subject to availability. We may limit quantities, discontinue any product, or restrict sales to any person, household, or geographic region at our discretion.

5. Orders, Pricing, and Payment

5.1 Order Acceptance

Your order is an offer to buy, not a completed sale. Our order confirmation email acknowledges receipt but does not constitute acceptance. A contract is formed only when we ship your order.

We may refuse, limit, or cancel any order at our discretion, including where we suspect fraud, where the item is unavailable, or where a pricing or product error has occurred. If we cancel an order you have paid for, we will refund you in full.

5.2 Pricing Errors

Despite our efforts, an item may occasionally be listed at an incorrect price. We reserve the right to cancel any order placed at an incorrect price, whether or not the order has been confirmed and your payment method charged. If this happens we will notify you and issue a full refund.

5.3 Payment

By submitting an order you represent that you are authorized to use the payment method provided and you authorize us to charge the full order amount, including shipping and applicable taxes. Prices are stated in $USD unless otherwise shown.

Payments are processed by third-party providers. We do not store full payment card numbers on our systems. Your use of a payment method is also subject to that provider's terms.

5.4 Taxes and Import Charges

You are responsible for all sales, use, VAT, customs duties, import taxes, and brokerage fees applicable to your order. International charges are addressed in our Shipping & Returns Policy; VAT, taxes, and import fees are non-refundable by RuffTug.

6. Shipping, Returns, and Replacements

Shipping timelines, return eligibility, and replacement procedures are set out in full in our Shipping & Returns Policy, which forms part of these Terms. In summary:

• Items are made to order; please allow 3–7 business days for production before shipment.
• Unworn, unused items may be returned within 30 days of delivery. Returns must be initiated by emailing support@rufftug.com.
• U.S. return shipping is free. International customers are responsible for return shipping costs on change-of-mind returns.
• Items that arrive damaged are replaced at no cost and do not need to be returned.

Risk of loss and title pass to you when the carrier takes possession of your parcel. Claims for parcels lost or damaged in transit are handled as described in the Shipping & Returns Policy.

7. Promotions, Discounts, and Gift Cards

Discount codes and promotions are subject to the terms disclosed at the time of offer, may not be combined unless expressly stated, apply only to eligible items, and may be modified or withdrawn at any time before an order is placed.

Gift cards carry no cash value except where required by law, are non-refundable, cannot be redeemed for cash, and will not be replaced if lost or stolen. Codes obtained through fraud, resale, or unauthorized distribution are void.

8. User Content

8.1 What This Covers

"User Content" means anything you submit to or through the Services, including product reviews, ratings, photographs, videos, comments, and any content you post to our social channels while tagging us or using our branded hashtags.

8.2 License You Grant Us

By submitting User Content, you grant RuffTug a worldwide, non-exclusive, royalty-free, fully paid, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display that content in any media, in connection with our business and the promotion of our products, without further notice, approval, attribution, or compensation to you.

This license survives your deletion of the content or closure of your account to the extent we have already incorporated the content into published materials. We are not obligated to use your User Content.

8.3 Your Representations

For each submission you represent and warrant that:

• You own the content or have all rights necessary to grant the license above;
• The content does not infringe any copyright, trademark, privacy, publicity, or other right of any third party;
• Every identifiable person appearing in the content has consented to its use as described here, and no person appearing is a minor unless you are their parent or legal guardian;
• The content is not false, misleading, defamatory, obscene, harassing, hateful, or unlawful, and does not contain malware;
• You have not been paid or given anything of value by a third party in exchange for the submission, unless you have clearly disclosed that relationship.

8.4 Reviews

Reviews must reflect your honest experience with a product you actually purchased or received. We do not pay for positive reviews, alter the substance of reviews, or suppress reviews because they are unfavorable. We may remove reviews that are off-topic, contain personal information, are submitted by someone with an undisclosed material connection to us, or otherwise violate these Terms.

8.5 Moderation

We have no obligation to monitor User Content, but we may remove or refuse any submission at our discretion and without notice. We do not endorse User Content, and views expressed in it are those of the person who posted it.

9. Copyright Complaints (DMCA)

If you believe content on the Services infringes your copyright, send a written notice to our designated agent containing: (a) your physical or electronic signature; (b) identification of the work claimed to be infringed; (c) identification of the material you say is infringing and its location; (d) your contact information; (e) a statement that you have a good-faith belief the use is unauthorized; and (f) a statement, under penalty of perjury, that the information is accurate and you are authorized to act for the rights holder.

Copyright Agent

Email: support@rufftug.com

We will respond to valid notices as required by the Digital Millennium Copyright Act and may terminate the accounts of repeat infringers. Knowingly making a material misrepresentation in a notice may expose you to liability for damages.

10. Email and SMS Marketing

When you provide your email address or mobile number and opt in, you consent to receive marketing messages from RuffTug, including order updates, promotions, and new product announcements.

SMS: By opting in you consent to receive recurring automated marketing text messages at the number provided, including messages sent by autodialer. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. Reply STOP to unsubscribe or HELP for assistance. Carriers are not liable for delayed or undelivered messages.

Email: Every marketing email includes an unsubscribe link. Unsubscribing from marketing does not stop transactional messages such as order confirmations and shipping notices.

Our handling of your personal information is described in our Privacy Policy.

11. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of these Terms;
• Purchase products for commercial resale without our prior written authorization;
• Use bots, scrapers, or automated means to access the Services, harvest data, or complete transactions;
• Attempt to gain unauthorized access to the Services, other accounts, or our systems, or interfere with their operation;
• Submit false information, use another person's payment method without authorization, or engage in fraudulent chargebacks;
• Reverse engineer, decompile, or attempt to derive the source code of any part of the Services;
• Harass, abuse, or threaten our staff or other customers.

We may investigate suspected violations and cooperate with law enforcement.

12. Intellectual Property

The Services and all content on them — including the RuffTug name and logo, product designs, artwork, graphics, photographs, text, and the compilation and arrangement of that content — are owned by RuffTug or its licensors and are protected by copyright, trademark, trade dress, and other laws.

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes. You may not reproduce our designs or artwork on any product, or use our marks, without our prior written permission. All rights not expressly granted are reserved.

13. Third-Party Links and Services

The Services may link to or integrate third-party sites and services, including payment processors, shipping carriers, and social platforms. We do not control and are not responsible for their content, products, or practices. Your dealings with them are solely between you and them.

14. Disclaimers and Limitation of Liability

14.1 Disclaimer of Warranties

THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, RUFFTUG DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

Nothing in this section limits any non-waivable warranty or remedy available to you under applicable consumer protection law, and nothing here affects our commitment to replace items that arrive damaged.

14.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RUFFTUG AND ITS OFFICERS, MEMBERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR ANY PRODUCT, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES OR ANY PRODUCT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO RUFFTUG FOR THE PRODUCT GIVING RISE TO THE CLAIM IN THE TWELVE MONTHS PRECEDING THE EVENT, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion of implied warranties or the limitation of liability for incidental or consequential damages. In those jurisdictions our liability is limited to the greatest extent permitted by law, and the exclusions above apply only to the extent allowed.

14.3 Indemnification

You agree to indemnify and hold harmless RuffTug and its officers, members, employees, and agents from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of your User Content, your violation of these Terms, your violation of any law, or your infringement of any third-party right.

15. Dispute Resolution and Arbitration

15.1 Informal Resolution First

Before starting arbitration, you agree to first contact us at support@rufftug.com with a written description of your claim and the relief you seek. We will attempt in good faith to resolve it. If we cannot resolve the matter within 60 days, either party may proceed to arbitration. This step is a condition precedent to filing.

15.2 Agreement to Arbitrate

Except as stated in Section 15.3, any dispute arising out of or relating to these Terms, the Services, or any product will be resolved by final and binding individual arbitration, and not in court. This includes disputes about the interpretation, enforceability, or formation of this arbitration agreement, except that a court decides whether Section 15.5 (class waiver) is enforceable.

Arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, as modified by these Terms. The arbitrator's award may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.

15.3 Exceptions

Either party may bring an individual action in small claims court if it qualifies. Either party may also seek injunctive or equitable relief in court for infringement or misuse of intellectual property rights.

15.4 Costs and Location

Filing, administration, and arbitrator fees are governed by the AAA Consumer Arbitration Rules, which cap consumer costs. Where your claim is for $10,000 or less, we will pay all arbitration filing and arbitrator fees unless the arbitrator finds your claim frivolous. Arbitration will be conducted by document submission or telephone/video conference unless the arbitrator determines an in-person hearing is necessary; any in-person hearing will be held in USA, Washington, or another mutually agreed location, and you may request a location convenient to you.

15.5 Class Action and Jury Waiver

YOU AND RUFFTUG AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY CLASS PROCEEDING. YOU AND RUFFTUG ALSO WAIVE ANY RIGHT TO A JURY TRIAL.

If this class waiver is found unenforceable as to a particular claim, that claim will proceed in court and be severed from any arbitration, but the remainder of this Section 15 will continue to apply.

15.6 Time Limit

Any claim relating to the Services or a product must be filed within one year after it arises, or it is permanently barred, to the extent this limitation is permitted by applicable law.

15.7 Your Right to Opt Out

You may opt out of this arbitration agreement by emailing support@rufftug.com with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Include your full name, the email address on your account, and a statement that you are opting out. Opting out affects no other part of these Terms and will not affect your account or any purchase.

16. Governing Law and Venue

These Terms and any dispute arising from them are governed by the laws of the State of Washington , without regard to its conflict-of-laws rules. Where a claim is not subject to arbitration, you and RuffTug consent to the exclusive jurisdiction and venue of the state and federal courts located in WA, USA.

The United Nations Convention on Contracts for the International Sale of Goods does not apply. If you access the Services from outside the United States, you do so on your own initiative and are responsible for compliance with local law. Nothing in this section deprives a consumer of the protection of mandatory provisions of the law of their country of residence.

17. Changes to These Terms

We may revise these Terms at any time by posting an updated version with a new "Last updated" date. Changes apply prospectively. The version in effect when you place an order governs that order. For material changes we will provide reasonable advance notice, such as an email or a notice on the Services. Continuing to use the Services after changes take effect means you accept them.

18. General Provisions

Entire agreement. These Terms, together with the Shipping & Returns Policy and Privacy Policy, are the entire agreement between you and RuffTug regarding the Services and supersede all prior understandings.

Severability. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary and the remaining provisions will remain in full force.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our written consent. We may assign them freely, including in connection with a merger, acquisition, or sale of assets.

Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, labor disputes, supply chain disruption, carrier failure, war, epidemic, and government action.

Survival. Sections 8, 12, 14, 15, 16, and 18 survive termination of these Terms or closure of your account.

19. Contact Us

Questions about these Terms may be directed to:

 

These Terms are effective as of the "Last updated" date above and apply to all use of the Services from that date forward.